Effective Date: 28/6/2026
Welcome to the Caxi Partner Network. These Terms & Conditions outline your responsibilities and the agreements you accept by using the Caxi Partner app and platform to offer transport services.
As a Caxi Partner, you agree to maintain the highest standards of professionalism and safety. This includes:
Passenger and driver safety is our top priority. You agree to undergo routine background checks, maintain a valid commercial driving license, and ensure your vehicle meets all local regulatory and safety standards. Any critical safety violations will result in immediate account suspension.
You are required to wait for riders for free during a standard grace period (typically 3 minutes) upon reaching the pickup location. If the rider delays beyond the grace period, a per-minute wait time fee will be applied automatically to the fare, ensuring you are fairly compensated for your waiting time. You are required to stay at the pickup location until the wait timer indicates otherwise.
By accepting Rental bookings, you agree to remain available for the rider for the duration of the hourly package. By accepting Outstation bookings, you agree to complete the interstate/outstation trip (including round trips if specified). You must ensure your vehicle carries all necessary permits for outstation travel.
Caxi operates on a transparent commission structure. Your earnings, bonuses, wait time fees, and commission rates are displayed in your partner dashboard. Payouts are transferred directly to your registered bank account according to the standard payment cycle.
Caxi has a zero-tolerance policy towards harassment, driving under the influence of drugs or alcohol, and reckless driving. Reports of such behavior will be investigated immediately and may result in permanent deactivation from the platform.
Caxi Connect is a B2B marketplace feature designed to help Driver Partners seamlessly share and accept rides among themselves. Important Disclaimer: For Caxi Connect transactions, Caxi acts strictly as a technology platform to connect parties. By using Caxi Connect, you acknowledge that you are solely responsible for ride fulfillment, verifying the other party's identity and vehicle credentials, offline payment settlements, and passenger safety. Caxi is not responsible for any disputes, financial losses, or liabilities arising from bookings shared or accepted through the Caxi Connect marketplace.
By proceeding with the activation of your account in the Caxi Partner App, you electronically sign and agree to abide by these terms. Your account approval is subject to verification of your submitted KYC and vehicle documents.