Effective Date: 28/6/2026
Welcome to Caxi. By accessing or using our Rider App, website, or services, you agree to be bound by these Terms of Service. These Terms govern the relationship between Caxi Technologies ("Company") and users ("Riders"). For driver partners, please refer to the Partner Terms of Service available in the Caxi Partner App.
You must be at least 18 years old to use the Caxi platform. You agree to provide accurate, current, and complete information during the registration process. Caxi acts strictly as a technology intermediary connecting Riders with Driver Partners and does not directly provide transportation services.
Fares for rides are calculated based on base fare, time, and distance. Payments are processed securely via our integrated wallet or authorized third-party payment gateways. In compliance with the Motor Vehicle Aggregator Guidelines (2020), our dynamic (surge) pricing is strictly capped at a maximum of 1.5x the base fare to ensure fair pricing during high-demand periods.
Rider Cancellations: If you cancel a ride after a driver has been assigned and is en route, a cancellation fee may apply. In accordance with legal regulations, the cancellation fee is capped at 10% of the total estimated fare, up to a maximum of ₹100. This fee compensates the driver for their time and fuel.
Refunds: Refunds for failed rides, incorrect charges, or disputes will be processed back to the original payment method or the Caxi Wallet within 5-7 business days, following an internal review.
Drivers will wait for free for a designated grace period (typically 3 minutes) at the pickup location. After this period, a per-minute wait time fee will be applied automatically and added to your final trip fare.
All users are expected to treat drivers with respect. Harassment, discrimination, violence, or any unlawful behavior is strictly prohibited and will result in immediate account termination and potential legal action.
Caxi Technologies is a technology platform. We are not liable for the acts, errors, omissions, or negligence of any third-party providers or users. In no event shall our aggregate liability exceed the amount paid by you for the specific service in dispute.
These terms shall be governed by and construed in accordance with the laws of India, specifically within the jurisdiction of Jharkhand courts. Any disputes will be subject to binding arbitration as per the Arbitration and Conciliation Act, 1996.
When using our Parcel Delivery Service, you agree that Caxi acts solely as a technology platform to connect you with independent delivery partners. You are solely responsible for ensuring that the parcel does not contain any items listed in our Prohibited Items Policy and that the parcel is adequately packaged. Caxi and its driver partners are not liable for any loss, damage, or theft of items sent via this service.
Caxi may, at its sole discretion, offer promotional codes, discounts, or credits. We reserve the right to withhold, deduct, or revoke these benefits if we determine or suspect that they were obtained or used fraudulently, in error, or in violation of the specific terms of the offer.
All intellectual property rights in the Caxi platform, including but not limited to the software, branding, logos, and content, are exclusively owned by Caxi Technologies. You may not copy, modify, distribute, or create derivative works without our express written permission.
In accordance with the Information Technology (Intermediary Guidelines) Rules, the contact details of the Grievance Officer are provided below:
Name: [Grievance Officer Name]
Email: grievance@caxi.in
Address: Caxi Technologies, [Company Address, Jharkhand, India]
Time: Mon - Fri (9:00 AM - 6:00 PM)